frequently asked question
Here you will find answers to the most commonly asked questions.
General
Brown Book Shop is located at 1517 San Jacinto Street in Houston Texas 77002. We are also available worldwide via the web.
Phone: 1-800-423-1825 or 713-652-3937
Fax: 1-888-702-9019
Email: info@brownbookshop.com
We are open Monday through Friday 8:30am to 6pm
We are closed for major holidays, New Years, July 4th, Memorial Day, Labor Day, Christmas.
You can order via our website 24 hours a day, give us a call during business hours or come visit us at our physical location in Houston, Texas.
We accept all major forms of credit cards, checks, cash, wires.
All sales are final.
We are unable to issue a refund for your purchase. Please confirm the items that you require prior to making your purchase. All items are non-returnable unless previously authorized and approved by a supervisor. A 15% restocking fee will be assessed on all returns that have been authorized and approved by a supervisor.
Contact us to obtain a Return Authorization Number before sending any items back to us. We cannot accept a return without a Return Authorization Number. A copy of the itemized customer invoice listing the returned items must be enclosed with your return shipment. Shipping charges are non-reimbursable.
All returns must be in salable condition. We are unable to accept any returns on:
All Sale books, directories, all codes and technical standards, all society/association documents, all test review texts and solutions guides, shrink wrapped items that have been opened, software or books with disk packages that have been opened, items that have been special ordered.
Yes, we do insure shipments until they reach your destination
Yes we ship to any country that UPS or Fedex ships to.
No we do not. Our policy is to only sell new books to our customers
We exhbiit at a vareity of trade shows throughout the year. In 2014 they include:
SPE Hydraulic Fracturing
NAPE Winter
Arctic Technology Conference
IADC SPE Drilling Conference
AAPG Annual Convention
Offshore Technology Conference
Tulsa Oilfield Conference
Energy Exposition
Southfield Texas Oil Field Expo
Latin American Oil and Gas Trade Expo
Unconventional Resources Conference
Oklahoma City Oilfield Conference
Pump Turbo Symposium
Yes we do. Please fill out our credit application (www.browntechnical.org/pages/corporate-accounts.html) and submit to jor@brownbookshop.com for processing.
Please download our application at www.browntechnical.org/pages/corporate-accounts.html
2. Research
We carry any and every technical publisher in the world. We are able to obtain any title that is still in print. We have worked with thousands of publishers for decades.
Absolutely! We have a full staff of experts in the technical fields who have been researching titles for our clients for decades. Ask our staff for any help at all. No question is a bad question. We dont judge!