Warranties and Disclaimers for Remodels
This publication will help remodelers write better warranties and help them better understand their obligations under express and/or limited warranties. It defines and explains various types of warranties and examines issues related to the Magnuson-Moss Act. Warranties and Disclaimers for Remodels also includes checklists and sample forms for (a) creating limited warranties, (b) requesting warranty service, (c) initiating a dispute settlement. A chapter by Bob Mertz explains the role of warranties in customer services and examines some of the issues remodelers need to cover in their warranties from a customer service viewpoint. The book also describes a local association's cooperative warranty program, and the appendix includes a summary of applicable state warranty laws.