Customer Service Handbook For HVACR Technicians
Customers are the lifeblood and technicians are the heart of any HVACR business.
The dispatcher, the runner, the receptionist, the accountant and the HVACR contractor, all play a role in how well a technician can service his or her customers. The suppliers the technician uses also play a major role in customer relation efforts. An HVACR technician who wants to ace each and every job needs to use not only technical, but soft skills as well.
Customer relations and people skills are vital in gaining the trust, confidence and respect of your customers, suppliers and co-workers. The purpose of this handbook is to help HVACR technicians develop these skills and advance in their careers.